Privacy Policy

ChatAxis AI Assistant helps you ask in your own words and find a clearer next step. This Privacy Policy explains, in plain terms, what happens to your information when you use the app. It is provided by ChatAxis AI Assistant ("we", "us"). Effective date: 2026-11-09.

The short version

There is no account and no sign-in. You open the app and start asking. What you type is sent to our own backend so a response can be generated. Payments go through Apple. We use Adapty to understand subscription status. That is the whole picture, and the sections below fill in the details.

What we collect, and what we don't

What we handle: the questions, prompts and messages you type into the app, and the responses generated for them. We need these to give you an answer. If you subscribe, we also receive subscription-related information, such as whether a subscription is active, through Apple and Adapty.

What we don't collect: because the app has no user accounts, we do not ask for your name, email address, phone number or password to use it. We do not receive your payment card details. Apple handles those.

One practical tip: avoid typing sensitive personal details into your prompts unless you really need to. The app works fine without them.

Where your requests are processed

When you send a message, it goes to our own backend, where the response is generated. We do not hand your conversations to a separate third-party generation service. We use what you send to produce the reply and to keep the service running properly.

Services we rely on, and why

Apple App Store: we distribute the app through the App Store. All purchases and subscriptions are processed by Apple through In-App Purchase. Apple's own privacy policy covers the information Apple collects when you buy or manage a subscription.

Adapty: when used, Adapty helps us track subscription status and gather subscription analytics. For example, it shows whether a subscription is active, trialing or cancelled. This lets the app unlock the right features for you and helps us understand how our plans are working. Adapty processes this information under its own privacy terms.

We do not sell your personal data.

Payments and subscriptions

We never see or store your card details. Buying, renewing, refunding and cancelling all happen through your Apple ID and Apple's systems. We only learn what we need to know to give you access, such as whether your subscription is active.

How long we keep things

We keep information only as long as we need it to provide the app, support you, keep the service secure, and meet any legal obligations. After that, we delete it or make it anonymous. Subscription records held by Apple and Adapty follow their own retention practices.

Your choices and rights

You can ask us what information we hold about you, and you can ask us to delete it. Because there are no accounts, we may need a few details from you to find the right data, such as roughly when you used the app. We will only use those details to handle your request.

To manage or cancel a subscription, use your Apple ID subscription settings. For data held by Apple or Adapty, you can also contact them directly.

You can stop all further data collection at any time by deleting the app.

Changes to this policy

If we update this policy, we will change the effective date at the top. Where a change matters, we will make it clear in the app or on our App Store listing. If you keep using the app after an update, the updated policy applies.

Getting in touch

Have a question, or want to make an access or deletion request? Contact ChatAxis AI Assistant through the support contact on our App Store listing. Ask in your own words, and we will help you find a clear answer. This policy is effective from 2026-11-09.

ChatAxis AI Assistant · amartinez6133330@gmail.com